Diamond CZ

Individual Stones

Returns and Cancellations Policy

These terms apply to purchases made directly from DiamondCZ. Different conditions apply to private consumers and customers purchasing gemstones for business purposes. Nothing in this policy excludes or restricts any statutory rights that cannot legally be excluded.

UK Consumer Returns

For most standard, non-customised gemstones purchased online, private customers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

You must notify us of your decision to cancel within this 14-day period. You then have a further 14 days to return the gemstones.

Customers are responsible for the cost of return postage unless the gemstones are faulty or we have agreed otherwise.

Where the statutory cancellation right applies, we will refund the price of the cancelled goods and the applicable standard outward delivery charge. Additional costs for premium or expedited delivery are not refundable.

Refunds will be made within 14 days of receiving the returned goods. We may withhold the refund until one of these conditions has been met.

Please return gemstones securely packaged in the condition that they were sent, in their original labelled bags. Different gemstone sizes and types that were packaged seperately should be kept separate.

Customers may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the gemstones. This does not remove statutory cancellation rights.

Business Orders and Returns

Orders placed by customers acting wholly or mainly for business purposes, including jewellers, jewellery manufacturers, retailers and other trade customers, are treated as business-to-business transactions.

The statutory 14-day consumer change-of-mind cancellation right does not apply to business purchases.

Standard Stock Gemstones

Business customers may request a return of standard, in-stock gemstones within 14 days of delivery. Returns are accepted only with our prior agreement. Unless otherwise agreed, customers are responsible for return postage costs. Returned gemstones must be in their original condition, securely packaged and separated by size and type.

Custom Cut and Pre-Order Business Orders

Gemstones specially cut to fulfil a business customer's order are non-cancellable and non-returnable for change of mind once the order has been accepted and commissioned.

This applies regardless of whether the gemstones are standard catalogue products or unusual cuts, colours and sizes.

As these gemstones are commissioned specifically for the order, we cannot normally cancel the manufacturing process or return the finished gemstones to our supplier.

Business Order Discounts

Where a business return is accepted, quantity discounts, promotional discounts and delivery concessions may be recalculated in accordance with the terms agreed at the time of purchase.

Nothing in these business terms excludes any rights or remedies that cannot lawfully be restricted, including applicable rights concerning faulty or incorrectly described goods.

Custom Cut and Pre-Order Gemstones

Some gemstones offered by DiamondCZ are not held in stock and are individually cut and polished after an order has been placed.

These gemstones are commissioned from our supplier specifically to fulfil your order. Once cutting has commenced, we cannot normally cancel the manufacturing process or return the finished gemstones to our supplier.

Where a gemstone is genuinely made to a customer's individual specifications or is clearly personalised, the normal 14-day consumer change-of-mind cancellation right does not apply.

For standard gemstones that do not qualify for this exemption, applicable statutory consumer cancellation rights remain in place.

Please check the gemstone material, cut, dimensions, colour and quantity carefully before placing an order. If you need to cancel, please contact us as soon as possible.

Colour Variations

We make every effort to represent gemstone colours accurately in our photographs and descriptions. However, the finished colour of a custom-cut gemstone may vary slightly from the example shown.

Cubic zirconia (CZ), synthetic gemstones and other gemstone materials can vary in colour between batches, particularly in blue, green and violet shades.

The exact appearance of a gemstone cannot always be determined until it has been cut and polished. Photographs of made-to-order gemstones may show an example of the cut and design rather than the exact colour of the finished gemstone. Please also refer to the stated colour description.

Minor colour variations that are consistent with the product description and the nature of the material do not, by themselves, mean that a gemstone is faulty or incorrectly described.

Your statutory rights remain unaffected if a gemstone is faulty, materially different from its description or otherwise fails to meet applicable legal requirements.

International Returns

Customers outside the United Kingdom should contact us before returning any gemstones.

Cancellation and return rights may depend on the destination country, applicable consumer protection laws and the terms of the purchase.

Where a return is accepted, we will explain the applicable refund and return postage arrangements. Any statutory rights that apply to the purchase will be respected.

International Customs Declarations

When returning goods from outside the United Kingdom, please complete the customs declaration accurately and identify the parcel as returned merchandise where appropriate.

Please include the original order details and contact us if you need information to help identify the goods as a return.

Incorrect customs declarations may cause delays, additional charges or customs clearance problems.

Faulty or Damaged Goods

We inspect gemstones before dispatch and photograph orders to help maintain accurate records.

If you receive gemstones that are faulty, damaged or incorrectly described, please contact us with details of the problem.

Photographs of the gemstones may help us investigate and resolve the issue without requiring an immediate return.

Where required by applicable law, we will provide an appropriate remedy, which may include a replacement, repair, price reduction or refund, together with reasonable return postage costs where applicable.

Damage caused after delivery, including gemstones chipped or damaged during setting, is not normally considered a manufacturing fault. This does not affect your statutory rights.

Return Address

Please contact us before sending a return. Unless we advise otherwise, returns should be sent to:

Christopher Sweeney
8 Hoopers Close
Berry Pomeroy
Totnes
TQ9 6GR
United Kingdom

Import Duties and Uncollected Orders

DiamondCZ dispatches orders from the United Kingdom.

International customers may be responsible for import duties, taxes and customs clearance charges imposed by their destination country, unless these charges have been prepaid as part of the order.

If an order is refused or remains uncollected, please contact us. Any refund and permitted deductions will depend on the circumstances, the terms agreed at purchase and applicable law.

Business customers who refuse delivery, fail to collect an order or refuse to pay applicable import charges may be responsible for resulting costs, subject to the agreed contract terms and applicable law.

Privacy Policy

DiamondCZ - www.diamondcz.co.uk

Last updated: 26 October 2026

1. Introduction

DiamondCZ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we retain it and your rights under UK data protection law.

We collect personal information primarily to process customer orders, maintain purchase records, provide optional customer accounts and send gemstone availability notifications to customers who request them.

DiamondCZ is operated by a UK-based sole trader.

Contact email: sales@diamondcz.co.uk

2. Information We Collect

Customer order information

When you place an order, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone number, where provided
Products purchased
Order dates, values and payment status
Delivery and tracking information
Correspondence relating to your order

Optional customer accounts

Customers may choose to create an account on our website. We may retain:

Account login information
Email address and contact details
Previous order history
Account preferences
Information needed to enable repeat ordering

Creating an account is optional and is not required simply to browse our website.

Gemstone availability notifications

Customers can request email notifications when particular gemstones are restocked or become available.

For this service, we may retain:

Your email address
The gemstones you wish to be notified about
Your notification preferences
Details of your request, where recorded

Website usage information

Our website and its service providers may collect technical information, including IP addresses, browser information, device details and website activity, through server logs, security systems, analytics and advertising technologies.

3. How We Use Your Information

Processing orders

We use customer information to process purchases, arrange delivery, send order confirmations, respond to enquiries, handle returns and maintain transaction records.

Our lawful basis is generally the performance of a contract. Certain records are also retained to comply with legal obligations.

Maintaining customer order records

We maintain records of previous transactions for accounting, customer service, order enquiries and legitimate business record-keeping.

Our lawful bases are legal obligation and, where appropriate, legitimate interests in maintaining accurate business records and resolving disputes.

Providing customer accounts

Customers who create an account can use it to view previous orders, manage account information and reorder gemstones.

We use account information to provide these requested features and maintain account security.

Our lawful basis is generally performance of a contract for the account service.

Sending gemstone restock notifications

We use email addresses and gemstone preferences to notify customers about products they have specifically requested information about.

Where we rely on consent, customers can withdraw it at any time by contacting us or using an available unsubscribe facility.

We do not automatically enrol customers in general marketing emails merely because they have placed an order or created an account.

Website security

We may use technical and transaction information to protect our website, customer accounts and business against fraud, unauthorised access and misuse.

Our lawful basis is generally legitimate interests in maintaining website and transaction security.

4. Marketing and Email Notifications

We respect your communication preferences.

Gemstone restock notifications are sent to customers who have requested them. We do not use customer order email addresses for unrelated marketing without an appropriate lawful basis.

Where we send optional promotional emails, we comply with applicable electronic marketing rules.

You can unsubscribe from optional marketing communications at any time.

Order confirmations, delivery updates and essential account communications are separate from marketing messages and may still be sent where necessary.

5. Sharing Your Information

We do not sell customer names, email addresses or order histories to third-party marketing companies.

We may share information where necessary with:

Payment service providers to process transactions
Postal and courier services to deliver orders
Website hosting and technical service providers
Accounting and professional service providers, where required
Public authorities where disclosure is legally required

We share only information reasonably necessary for the relevant purpose.

Some service providers may process personal information outside the United Kingdom. Where applicable, appropriate legal safeguards are used for international transfers.

6. Payment Information

Payments are processed using the payment methods available at checkout.

Payment providers may collect and process information required to authorise and complete transactions under their own privacy policies.

We retain relevant transaction references and payment status information for order administration and accounting.

7. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies for essential website functions, customer sessions, security and account access.

We also use Google services, including Google Analytics, to help us understand website usage and improve our services.

Selected information pages may display advertisements provided by Google AdSense. Advertising is not necessarily displayed throughout our online shop.

Google and its advertising partners may use cookies or similar technologies to deliver advertisements, measure their effectiveness and, where permitted, personalise advertising based on activity on this and other websites.

Further information about how Google uses information from websites that use its services is available at:

How Google uses information from sites or apps that use its services

You can manage Google's advertising personalisation settings at:

Google My Ad Center

Where required, we request consent before using non-essential cookies or similar technologies. Visitors can manage or withdraw applicable consent choices through the consent options made available on our website.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and accounting records: Retained for the applicable statutory record-keeping period and, where necessary, for resolving disputes.
Customer accounts: Retained while an account remains active or until deletion is requested, subject to legal retention requirements.
Gemstone notifications: Retained while a notification request remains active or until the customer withdraws the request.
Customer correspondence: Retained as necessary to resolve enquiries and maintain appropriate business records.
Technical and security records: Retained according to operational and security requirements.

Where information is no longer required, we will delete or anonymise it securely.

9. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures include appropriate website security, restricted access to administrative functions and safeguards for customer account information.

No internet-based service can guarantee absolute security.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information in certain circumstances
Request restriction of certain processing
Object to processing based on legitimate interests
Request transfer of certain information to another provider
Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, please contact:

sales@diamondcz.co.uk

We may need to verify your identity before responding to a request.

We normally respond to valid data protection requests within one month, subject to applicable legal provisions.

11. Deleting Your Customer Account

Customers may request deletion of their optional DiamondCZ account by contacting us.

Where possible, we will delete account information that is no longer required.

However, deleting an account does not necessarily mean that all historical order records can be deleted.

We may need to retain transaction information for accounting, legal compliance or the establishment, exercise or defence of legal claims.

12. External Websites

Our website may contain links to third-party websites, including payment providers, delivery services and review websites.

We are not responsible for the privacy practices of those external websites. We recommend reviewing their individual privacy policies.

13. Complaints

If you have concerns about how we use your personal information, please contact us first at:

sales@diamondcz.co.uk

You also have the right to complain to the UK Information Commissioner's Office (ICO).

www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal requirements or technologies used on our website.

The latest version will be published on this page together with its last updated date.

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Discounts
When a stone is unsold for a long time it is automatically discounted. The longer it is unsold the higher the discount, the levels of discount from lowest to highest are: Green Blue Purple Orange Gold Once a discounted stone is purchased the discount is reset.
Random Special Offer

A gemstone is chosen completely at random for a special 60% discount. Because this offer is temporary, the discounted item and its price may change when prices are updated. If the offer ends before checkout, the basket will update to the current live price.